Every once in a while, you’ll attract a strange individual who is not a fit with you or the work you do.  Whether you’re in an office and it’s necessary to interact with them temporarily, or they are calling you about your business, you’ll have to use smooth communication skills to address what feels like their creepy style. (more…)

It’s not just Halloween that can bring out the goulish nature of folks.  You probably don’t often run into true diabolical, wicked or evil people, but you may run into difficult or cruel people at times.  How do you handle those who you need to interface with for personal or business reasons who behave this way?

1.  Don’t take their behavior personally. Easier said than done, but instead, catch yourself and remain calm without reacting.  Let them say or do what they want (as long as they’re not hurting you, and if they are, get immediate help).  Remember it’s their issues and you will do best not to fuel their fire if you listen and don’t comment while they’re spewing.

Some folks mismanage their anger and spew often, while others are bottled up and need to get things off their chest periodically, but do this inappropriately.  It’s likely it’s not really about you, but you just got in the line of fire.  Your  silence let’s them clear out what they have to say so you can then have their listening to suggest changes.   Give them the floor to talk till they’ve said all they need to and their anger will dissipate. (more…)

Years ago I took several workshops on relationships and communciation through Landmark Education Corporation.  I’ll never forget some of the very valuable techniques I learned, including an exercise using a tissue box.  But before I give that story to you, here’s some tips from my 3 C’s for Effective Living: Change, Creativity and Communication audio recordings.  This is from Communication and should help get you ready to deal with confrontations and be ready to use your imaginary tissue box: 

1.  Recognize What We All Want – when you recognize that all of us have a fundamental desire to be understood and appreciated, this makes your being positional about being “right” in situations where one or both of you are upset, silly.  It’s also definitely counterproductive to resolution.  Always seek the common ground and nurture relationships.

2. Check Your Timing and Theirs - untimely and unthought out communications usually result in outward anger, hurt or ignoring the messenger.  If someone approaches you and you are deep into something else, try saying to them, “Fred, I really want to hear what you have to say and I can see that you’re upset.  If you can just give me 10 minutes to complete this one task I’m right in the middle of, I’ll come to your office to discuss this.”  If you’re upset, then be calm enough to be sure your comment will be heard.  Tell someone, “I need a few minutes to tell you something important.  Is this a good time?”  What good will it do if they’re not present and able to digest what you have to say?

3.  Always Assess What Is Your Responsibility in the Matter – don’t assume that every upset someone has with you is their problem.   Take a deep breath and look inside yourself to ask yourself, “Is there something I could have done, said or communicated differently to have a better outcome than this?”  It’s not about fault-finding, but about learning how to make things work best.

4.  Asking for Feedback or Not – sometimes, especially as women, we just want to let an upset out or process something aloud.  We’re not always asking for any suggestions or for something to be changed or fixed.  In fact, when our partner or associate tries to offer suggestions before we’ve even got our upset off our chest, this can be annoying.  Truth is they’re trying to be helpful, so it’s your job to let them know if you’ll want input when you’re done or not.  You can try this out when you don’t want input, “I just need to tell you something and get it off my chest.  Would you mind just listening for 2 minutes?”  This prevents them from being unnecessarily the one you take out your frustrations on when their response doesn’t match your feelings.

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